- #Mac mail exchange sync period for mac#
- #Mac mail exchange sync period mac os x#
- #Mac mail exchange sync period mac#
Riva On-Premise examines all new items created and automatically assigns the applicable Exchange category, which then forces the synchronization to the CRM from the Exchange mailbox.
#Mac mail exchange sync period mac#
When this option is selected, it syncs all new calendar items, tasks, and contacts created on mobile devices, and on Mac (Mail/iCal/Address Book or Entourage 2004). See:Īuto-sync of Email is supported - Riva SmartConvert, Riva Connect Bar, and Riva AssignTo all work normally from native Apple apps.Ī Sync all new option has been added to the Riva sync policy for Address Books, Calendars, and Tasks. If Require Category is set, then the user must assign the Riva category in Outlook before the item syncs to the CRM. Riva cannot autosync new or modified contacts, calendar items, and tasks to the CRM unless the Sync all new option is set in the sync policy. Apple categories are not mapped (linked) to Exchange categories, so using Apple categories with the same names as Exchange categories will not work. Native Apple apps do not understand Exchange categories. Riva is dependent on assigning an Exchange category to items in the user's mailbox to identify which items are synced to the CRM. Riva must be configured to auto-sync address book, calendar, and task items to the CRM. That data will automatically sync to native Apple apps during the next ActiveSync cycle. Riva will sync data from the CRM to the user's Exchange mailbox automatically. Riva will see that as new or modified data that it needs to sync to the CRM. If the Apple devices ( Mac, iPhone, iPad) are configured to connect to the user's Exchange mailbox using ActiveSync hosted through the Exchange server/service, the following is supported:ĬRM to Exchange to Apple Apps - Data created/modified in the CRM will be synced by Riva to the user's Exchange mailbox, which will then sync to native Apple apps using ActiveSync.Īpple Apps to Exchange to CRM - Data created/modified in native Apple apps will sync to the user's Exchange mailbox using AcitveSync. Riva provides data sync between the CRM and the user's Exchange mailbox. Riva does not sync directly to native Apple apps. As a result, here is how the synchronization works for Entourage 2004 or Mac Mail/iCal/Address Book:
Snow Leopard and Entourage 2004 do not sync "Categories" in the same way as Outlook, Entourage 2008 (Web Services Edition) for Mac, and Outlook Web Access do. Because Riva delivers CRM integration for all Exchange clients, we now support the native Mac apps for email, calendaring, and contacts - Mail, iCal and Address Book, respectively. Regardless of selection (Entourage 2004 or Mac Mail/iCal/Address Book), there are limitations, because neither of those client solutions supports Exchange categories.
#Mac mail exchange sync period mac os x#
you must ensure that users are running Mac OS X (Snow Leopard) and upgrade Exchange to 2007 or higher. If you want to support Exchange to Apple Mail/iCal/Address Book. Entourage 2004 which provides support for Exchange 2003 using WebDav (see for information). Support for Exchange 2003 is not included.
#Mac mail exchange sync period for mac#
In Riva Cloud and Rive On-Premise, is there support for CRM to Exchange 2003 synchronization for Mac Entourage 2004/2008 and Apple Mail, iCal and Address Books apps (on Mac, iPad, iPod, and iPhone)?Īpple introduced support for Exchange 2007/2010 for Mac Mail, iCal and Address Book with the release of Mac OS X (Snow Leopard).
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